Job Description

Main Purpose:

Reporting, analytics, and monitoring of Network quality and performance metrics.               

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Manager - Network Performance Assurance and Reporting.

Reports to: Senior Manager – Network Quality and Performance

No. of Vacancies: 1

Context 

• Influenced by MTN Group standard KPIs for network performance and UCC (regulator) Quality of Service Standard                                         
• Influenced by customer perception of network quality and service delivery quality.
• Influenced by the ITU standards for telecommunication network quality.  
• Technology advances                                                                                                         

Main Job Functions:

• Proactive monitoring and trending of KPIs with professional interpretation that will enable network performance improvement.                                                                                      
• Developing and implementing comprehensive analytics that allow raw data to be transformed into business insights.                                                                                        
• Representing Network department in internal cross functional and external forums giving and gathering Network performance impacts from the decision there of             
• Ensuring data accuracy and consistent routine and on-demand reporting on network quality and performance to internal and external, executive OPS review and board.
• "Tracking network performance improvement through benchmark drive testing, resolution of 142 complaints and closure of NPS findings              "                                          
• Develop reporting systems and dashboards to help with regular monitoring of network performance metrics. 
• Post projects   review to ensure business continuity with no service impact.                                                                                                                                   

Managerial / Supervisory Responsibilities

• Strategy                                                                                                                                                
• Negotiation skills                                                                                                                    
• Leadership                                                                                                                                                          .

Role Dependencies: 

• Interfaces and constantly coordinates with the Landlords for the MTN Owned Managed (MOM) and UTL Sites on matters related to Leases and Site access. 
• The position may from time to time lend its expertise to companywide projects as supervisor and Implementer.                                              
• Support and management of the contractors assigned to the non-technical facilities e.g., Service centres, Expert residences and offices that are ordinarily under the Facilities unit.                                                                                                                                                
• Negotiate price books in conjunction with the Procurement department for contractors and suppliers involved in the Datacentre operation and projects.  
• Day to day follow up of invoices, payments raised for the contractors and jobs related to the Data centre.                                                                  
• High-level support to the O&M and MS team and Tower Co to find permanent solution to repetitive issues that affect the Network performance.                                 
• Ensuring the physical security of the Datacentre through coordination with the Risk & Compliance team.

Creativities (improvement/innovation inherent)

• Innovation
• Research and development
• Creativitiy
• Objectivity                                                                                                                             

Collaboration: Refers to formal and informal relationships

Responsibility towards:                                                                                                                                                         

 Matrix reports: Peers in Network Group, Capital Projects Manager                                                                                                                                                 

 Key Customers:  Network Group, Marketing, Finance, Sales, MS ZTE, Customer Services, IT, UCC                                                                                                                                                

 Key Suppliers & Relations: HUAWEI, ZTE, ERICSSON, ATC                                                                                                                                                     

Authorities: 

• This job has an impact in the development of the business plans with inputs to network planning, network operations.                                                                           
• May have to engage contractors or consultants in line with the duties that fall in the departments control.                                                                                                                            
• May need to source and secure tools and applications to effectively carry out the tasks that are carried out by the section.                                                                                                                                                      

Education

• BSc Electrical/Telecommunications Engineering.
• Project Management Training.
• Supervisory/Manager Trainings 

Other Training:

• Advanced Telecommunications and network technologies                                                       
• Proficiency in Advanced Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, Share point etc)                                                                                                                 
• Drive testing tools                                                                                                                                
• Analytics and dashboard creation                                                                                                  
• Supervisory and Leadership                                                                                                                                                                        

Work Experience             

• A minimum of five years in Network/Service Planning or Network operations         

Knowledge:

• Negotiation skills                                                                                                                    
• A highly specialised technologist with mathematical, statistical and problem solving abilities. Lateral thinking and general systems-interconnectivity knowledge                      
• Excellent PC and computing skills.                                                                                                    
• Leadership skills                                                                                                                     
• Communication skills                                                                                                                          

Behavioral Compentencies                                                                                                                                                          

• Organized                                                                                                                                            
• Leadership and Team work                                                                                                               
• Interpersonal                                                                                                                                        
• Innovative                                                                                                                                                                        

Skills Required

• Excellent verbal and written communication skills. Superior English writing skills with clear fluency (Level IV) in English and required.