Main Purpose:

To ensure that EBU is a leader in the telecommunications and IT solutions market by having a well-managed Fixed and ICT portfolio, which meets the demands of the company’s target market. This is achieved through effectively managing products and services through the product lifecycle and supporting Sales. The position carries the commercial responsibility for the design and development of the Fixed and ICT product portfolio.    

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Manager - Enterprise Fixed & ICT Products

Reports to: Senior Manager – Enterprise Marketing

No. of Vacancies: 1

Context 

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience according to the MTN brand
• Constantly changing Enterprise customer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused                                                                                                              

Main Job Functions:

Product Management

Manage each Product through its Lifecycle, by:

• Manage the achievement of the revenue targets of the products
• On-going measuring of products against the business plan 
• Migration of customer from “old” product to the “new” product 
• Manage the margin of the product within the agreed DOA
• Support the sales team with regards to training of the product
• Competitive (local and global) benchmarking 
• Identification of new revenue / new product opportunities 
• Analyze product value chains 

New Product Development

• Ensure product development projects are driven to completion on time and on budget
• Ensure that the scope and user specification requirements are designed and agreed with the technical team for development of the product 
• Manage existing product portfolios
• Ensure that all appropriate processes for the smooth management of the product exist and are adhered to
• Input learning/ideas into the product development cycle, product lifecycle management, including proposing when to terminate an existing product

Pricing and Sales Support

• Work with the pricing teams to understand the underlying cost of sales and other costs components to maintain the costing model and identify new ways in which the margin could be improved 
• Support for driving sales 
• Engage with sales management to agree on collaboration and prioritisation in order to meet revenue targets
• Support the successful conclusion of large or strategically important deals
• Support BID qualification meetings and deliver required collateral 
• Adding new products, removing obsolete and discontinued products, and support in adjusting rates on the Company rate card, on a periodic basis when underlying CoS changes occur 
• Support the management and evaluation of product revenue targets 

Research and Marketing 

• Support the execution of  the ’go-to-market’ strategy for each product and market where necessary
• Support the proposal and implementation of special promotional campaigns on targeted products 
• Competitive analysis per infrastructure product set
• Contribute to market research

Information sharing and reporting 

• Recommend additional information that may be included in monthly and quarterly reports
• Consolidate key information and translate this into meaningful intelligence for submission to Senior Management
• Review and provide input to MTN Business Solutions policies & procedures, making recommendations as necessary. 
• Prepare reports on request 
• Keep abreast of technical updates relating to statutory and IT industry issues and ensure compliance

Customer Relations and Satisfaction

• Liaise with the various customers on their products and services support requirements  where necessary
• Resolve complaints and escalate queries with regards to the products
• Provide input on request from other MTN functional areas
• Align service delivery to changing environment 
• Understand customer needs and develop and fine-tune systems accordingly 
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures 
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future 
• Drive continuous improvement as an important element of service delivery 

Quality Management and Improvement

• Ensure compliance to rules and procedures for optimal financial management 
• Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations/ guidelines 
• Work consistently according to standard operating procedures 
• Ensure appropriate levels of operational performance by the teams that service the portfolio, such as installations, support, billing etc.
• Understand and communicate the consequences of not maintaining quality focus
• Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality and customer service standards 
• Ensure all operational plans by management  for department are implemented within agreed deadlines

Project Management 

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management                                                                                    

Managerial / Supervisory Responsibilities

• Evaluate and assess project team  performance;
• Train and develop respective stakeholders to be able to use resources optimally and enhance performance ;
• Enforce a customer centric approach;
• Build employee relations and collaborative teamwork ;
• Manage Employment Equity and diversity;
• Build professionalism, loyalty and commitment to the organisation;
• Communicate actively and effectively resolving any potential conflicts that may arise;
• Have the self -insight and flexibility to adapt to different situations;
• Manage boundaries that separate units in order to optimise workflow; and
• Live the MTN Brand – change and influence employees behaviour               

Creativities (improvement/innovation inherent)

• Identify and build strong relationships with product partners;
• Ensure accurate business intelligence and monitoring to influence product strategy;
• Keep abreast of developments in technology innovations to feedback to the Product Lifecycle to create competitive differentiation;

Vulnerabilities (control span) 

• Business expectations vs. the delivery reality;
• Inability of sales teams to comprehend the full range of MTN’s offerings
• Evolution of technology;
• Ineffective support / resistance from key stakeholders;
• Integrity of MTN operational data;
• Budgetary constraints that impact on the short and long term plans that are being devised;
• Speed to market;
• Reliance on the stability and availability of systems;
• Non-achievement of turnaround times; and
• Inappropriate processes resulting in delayed service to customers.

Collaboration:  Refers to formal and informal relationships

• Responsibility towards: 

1. Matrix reports 

• Resources allocated to special projects from other areas within the business
• Support areas of business must be adequately trained and given necessary tools to manage and support the products 

1. Key customers

• MTN Business Internal departments especially segment  and sales team, bids manager, management  & External clients

1. Key suppliers, relations, etc.

• Internal departments within MTN Business, NWG, I.T and External suppliers
• applications to effectively carry out the tasks that are carried out by the section.                                                                                                                                                         

Education 

• B.Sc. degree in Telecommunications, Electrical Engineering, Computer Engineering, Software Engineering or similar
• Post graduate Degree or Diploma in Marketing, Communication, Finance, Customer Success or related is advantageous
• Certification in any of the following is advantageous: Cloud, Security, IOT or Unified Communication and Collaboration

Work Experience             

• Minimum of 5 years’ experience in the area of specialisation; with experience in supervising/managing others. Experience working in a small medium to large organization 
• Minimum 5 years ICT industry experience. Telecommunications industry experience will be highly advantageous.
• Minimum 5 years product management leadership 
• Minimum 3 years Commercial experience
• Minimum 3 years Technology sales experience and Pre-sales support
• High level presentation experience
• Minimum 3 years team management experience                                                                                                                    

Behavioral Compentencies                                                                                                

• Ability to work in high pace rapidly changing environment;
• Business planning skills;
• Document writing
• Managing projects across multiple departments.
• Effective Communicator
• Customer focused
• Integrity
• Accountability
• Open minded
• Task oriented
• Initiative 
• Cope under extreme pressure                    

Skills / physical competencies:

• Negotiation skills;
• Management skills;
• Presentation and Communication skills;
• Ability to work in high pace rapidly changing environment;
• Business planning skills;
• Document writing; and
• Training skills.