Call Centre Agent

Call Centre Agent - Unifi Africa Group

Date Posted: Feb 26, 2024

Job is expired

Job Detail

Location:

Kampala, Central, Uganda
Company:

Unifi Africa Group
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Entry Level
Positions:

1
Experience:

Less Than 1 Year
Gender:

No Preference
Degree:

Diploma
Apply Before:

Mar 09, 2024

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Job Description

We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.

Minimum Qualification: Diploma
Experience Level: Entry level
Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Responsibilities;

Operational

Answer incoming calls and respond to clients.
Manage and resolve clients complaints.
Sell and market Unifi credit products to customers.
Identify and escalate issues to supervisors.
Provide product and service information using available resources.
Research, identify and resolve clients' complaints using applicable system.
Process, queries and applications
Route calls to appropriate personnel
Document all call information according to standard operating procedures.
recognize, document and alert the management team of trends to client calls.
Follow up and encourage clients to make timely loan repayments/payables/arrears.
Complete call logs and reports.

Benefits

Other

Actively participate in all brand awareness and marketing activities
Maintain thriving relationships with customers and stakeholders.
Make Unifi a fun place to work.

Skills Required

Company Overview

Unifi Africa Group

Kampala, Central, Uganda

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Unifi has its roots in Zambia, where it started as a microfinance business named Unity Finance in 2007. In 2015, it was acquired by the Unifi Group (today, Unifi Africa). In the following year, a South African online lender named Cobol... Read More

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